Shipping Policy

Thank you for choosing Breakgrid. We are committed to delivering your "smart solutions" as quickly and safely as possible. Below are the details of our shipping process.

1. Order Processing Time

All orders are processed within 5-7 business days.

  • Orders are not processed or shipped on Sundays or public holidays.

  • If we are experiencing a high volume of orders (such as during festive seasons), shipments may be delayed by a few days. We will notify you via email if there is a significant delay in the shipment of your order.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We currently offer the following estimates for domestic delivery within India:

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping [5-7] Business Days [SHIPPING COST, e.g., ₹99 or Free over ₹999]

Note: Delivery delays can occasionally occur due to logistics issues or remote locations.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours. You can track your package directly through our courier partner's website.

4. Shipping Methods Available

We partner with reputed courier services (such as BlueDart, Delhivery, and Xpressbees) to ensure your products reach you in perfect condition. For certain fragile home improvement items, we use specialised packaging to prevent damage during transit.

5. Delivery Issues & Damaged Goods

  • Incorrect Address: breakgrid is not responsible for undelivered packages if the address provided at checkout was incorrect. Please double-check your details before confirming your order.

  • Damaged Items: If you receive your order damaged, please save all packaging materials and damaged goods. Take a clear photo/video and contact our support team at [EMAIL ADDRESS] within [2 hours/days] of receipt so we can file a claim and send a replacement.

6. International Shipping

Currently, we only ship within India. We are looking into international shipping options for the future—stay tuned!

7. Delays & Holidays

While we strive to meet our delivery timelines, external factors like extreme weather, strikes, or national holidays may cause delays. We appreciate your patience during these times.

Contact Us

If you have any questions about the status of your shipment, please reach out to us:

  • Customer support number: 0755-4304201 
    Available Monday to Saturday from 10:00 AM to 7:00 PM.