Return and Refund policy

At BreakGrid, we want you to be completely satisfied with your purchase. If a product doesn't meet your expectations or arrives with an issue, we are here to help.

1. Return Eligibility Criteria

To be eligible for a return, please ensure that:

  • The item is in its original packaging.

  • The item is unused, unwashed, and in the same condition that you received it.

  • All tags, manuals, and accessories are intact.

  • You have the receipt or proof of purchase.

2. Return Timeframe

You have 2 from the date of delivery to request a return. After this period, we unfortunately cannot offer you a refund or exchange.

3. Damaged, Defective, or Incorrect Items

We take great care in packaging, but if your "smart solution" arrives damaged or is defective:

  • Please contact us at support@roposoclout.com within 24 hours] of delivery.

  • Include photos or a short video of the defect and the packaging.

  • We will arrange a free replacement or a full refund, including any shipping costs incurred.

4. Non-Returnable Items

Certain types of items cannot be returned for hygiene and safety reasons:

  • Personal care items.

  • Assembled furniture or home fixtures that have been installed.

  • Gift cards.

  • Items marked as "Final Sale" on the product page.

5. Exchange Options

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We currently offer direct exchanges only for defective or damaged items.

6. Refund Process and Timing

Once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund.

  • Approved Refunds: The refund will be processed to your original method of payment (Credit Card, Debit Card, or UPI).

  • Processing Time: It typically takes 5-7 business days for the credit to reflect in your account, depending on your bank’s policies.

7. Return Shipping Costs

  • For Defective/Incorrect Items: We will cover 100% of the return shipping costs or arrange a reverse pickup.

  • For Change of Mind: If you are returning an item for personal reasons, you will be responsible for paying the return shipping costs. Shipping costs are non-refundable.

8. How to Initiate a Return

To start a return, simply contact us at 

  • Customer support number: 0755-4304201 
    Available Monday to Saturday from 10:00 AM to 7:00 PM.