Privacy Policy

Welcome to breakgrid.in We value your trust and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit or make a purchase from our site.

1. Information We Collect

We collect information directly from you and automatically through your interaction with our store:

  • Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment information (including encrypted credit card/UPI details via our processors), email address, and phone number.

  • Account Information: If you create an account, we store your login credentials and purchase history.

  • Device Information: We automatically collect information about your device, including your IP address, browser type, and time zone.

2. How We Use Your Information

We use the information collected to:

  • Fulfil orders, process payments, and arrange for shipping.

  • Communicate with you regarding order updates or customer support.

  • Screen orders for potential risk or fraud.

  • With your consent, provide you with information or advertising relating to our home improvement and parenting products.

  • Improve and optimise our Store experience.

3. Cookies and Tracking Technologies

We use cookies to power our Shopify store, remember your preferences, and understand how customers use the site. You can manage your cookie settings through your browser; however, disabling cookies may affect your ability to use certain features of the store.

4. Third-Party Services

We share your information with third parties that help us operate:

  • Shopify: Our store is hosted on Shopify Inc. They provide the platform that allows us to sell our products to you.

  • Payment Gateways: We use secure Indian payment processors (e.g., Razorpay, Cashfree, or Stripe) to handle transactions.

  • Logistics Partners: We share your address and phone number with courier services to deliver your products.

  • Analytics: We use Google Analytics to help us understand how our customers use the Site.

5. Data Security

We take reasonable precautions and follow industry best practices (including SSL encryption) to ensure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Payment information is always encrypted using AES-256 encryption.

6. Your Rights (DPDP Act India)

Under Indian law, you have the following rights:

  • Right to Access: You can request a summary of the personal data we hold about you.

  • Right to Correction: You can ask us to update or correct inaccurate information.

  • Right to Erasure: You can request that we delete your data, subject to legal requirements for tax and audit purposes.

  • Right to Withdraw Consent: You may opt-out of marketing communications at any time.

7. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

8. Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact our Grievance Officer at:

[breakgrid.in] Attn: Privacy/Grievance Officer

Email: 

Address: Sinhagad road Pune, Maharashra